6. Excellent sales team with 7day*24hours service, email can be replied within 12hours.
7. Fast and Safe shipment
Q1: Are you a manufacturer or trading company?
A1: Our company has 9 years experiences in producing Plant Extracts, but we also do trading business.
Q2: What's your MOQ( Minimum Order Quantity )?
A2: Our MOQ is 1kg.
Q3: What's your delivery time?
A3: For some products, we have stock, can ship immediately after getting payment. For products we don’t have stock, we produce within 7 days.
Q4: What about the shipping methods?
A4: For urgent order and light weight, you can choose the following express: UPS, FedEx, DHL, EMS. For heavy weight, you can choose to deliver the goods by air or by sea as you like.
Q5: What about the payment methods?
A5: We accept T/T, L/C for big amount, and for small amount, you can pay us by paypal, Western Union etc.
Q6: Can i get some samples? A: Yes, we can supply the free sample, but the shipping cost be paid by our customers.
Q7: How to start orders or make payments? A: Proforma invoice will be sent after confirmation of order, enclosed our bank information. Payment by T/T, Western Union or Paypal.
Q8 How to confirm the Product Quality before placing orders? A:You can get free samples for some products,you only need to pay the shipping cost or arrange a courier to us and take the samples. You can send us your product specifications and requests,we will manufacture the products according to your requests.
Q9: How do you treat quality complaint? A:First of all, our quality control will reduce the quality problem to near zero. If there is a real quality problem caused by us, we will send you free goods for replacement or refund your loss.
Q10: How to contact us ? A:You can chat with us by Trademanager, Skype Online. You can choose your interested products and send inquiry to us. You can dial our telephone directly, you will get our reply.